Discover Frequently Asked Questions from Our Support
General Information
A: We offer freight forwarding (air, ocean, road, rail), warehousing, and supply chain management solutions.
A: We operate globally, with a strong presence in China and partnerships worldwide.
Shipping and Logistics
A: You can book shipments through our website or by contacting our Freight Expert.
A: Shipping time depends on the mode of transport (air, ocean, road, rail) and the destination.
A: Yes, we handle specialized shipments, including hazardous and fragile goods, under strict safety protocols.
Tracking and Support
A: Use the tracking ID provided after booking to monitor your shipment in real-time on our website.
A: In case of delays, our team will notify you and work to resolve any issues promptly.
Insurance and Claims
A: Insurance is optional but recommended to protect against loss or damage.
A: Submit a claim with your tracking number, purchase invoice, and proof of insurance.
Warehousing and Storage
A: We provide smart warehousing solutions, including inventory management, storage, and distribution.
A: Yes, our facilities feature 24/7 surveillance, access control, and advanced inventory systems.
Payments and Fees
A: We accept bank transfers, credit cards, and other secure payment methods.
A: Yes, expedited shipping may incur additional charges. Contact us for specific pricing.
Customer Support
A: You can reach us via email, phone, or the contact form on our website.
A: Our support team is available 24/7 to assist you.