Refund Policy

At Maskura Logistics, we are committed to ensuring transparency and customer satisfaction. Below are the terms for refund policy related to lost shipments and shipping damage:

Lost Shipments

If a shipment is lost, we will compensate the client based on the Purchase Invoice value of the lost items, provided that:

• The client has procured insurance for the shipment.
• The loss is verified through our investigation process.

Insurance Fee

The insurance fee is calculated based on the value of the product. Clients must ensure insurance is added at the time of shipment booking to qualify for compensation.

Shipping Damage

In case of damage to shipped goods, we will compensate the client based on the value of the damaged items as determined by:

• The provided invoice of the goods.
• An agreed-upon damage assessment conducted by both parties.
• Insurance coverage procured for the shipment.

Limitations

• Claims must be submitted within 7 Business days of the incident.
• Compensation will not exceed the insured value of the shipment.
• This policy does not cover damages or losses caused by natural disasters, war, or insufficient packaging provided by the client.

Claim Process

To file a claim, please contact us with the following details:

• Shipment tracking number.
• Copy of the purchase invoice.
• Description of the loss or damage.
• Proof of insurance procurement.

We will review claims promptly and aim to resolve them within 15 business days.

Updates to This Refund Policy

This Refund Policy may be updated periodically. Please review it on our website for any changes.